Information Management within the Utilities sector

As the energy transition accelerates, utilities organizations face growing expectations for transparency and reliability. Effective information management is crucial for educating customers, offering renewable energy options, and addressing concerns about costs, reliability, availability and security. Building trust through transparent operations is more important than ever.

Engineer surveyors do an inspection in a wind turbine farm

Utilities organizations must manage a diverse array of information, including:

  • Operational data: real-time monitoring of utility infrastructure.
  • Maintenance records: scheduled and unscheduled maintenance logs.
  • Asset management: details on locations, conditions, and lifecycle management.
  • Customer data: billing, usage, service interactions, and feedback.
  • Project management data: plans, timelines, resources, progress, issues, and delays.
  • Supplier and inventory data
  • Engineering and technical data: designs, specifications, blueprints, manuals, and safety protocols.

Challenges for Utilities organizations

Moving to a digital way of working in an efficient and compliant way

Operational excellence

Improving core activities like power generation and distribution, waste disposal, and water management means you must have clear processes for information management.

Customer care

Interaction with customers is more important than ever. Customers expect direct, simplified, and personalized communications through different channels, both online and offline (phone, email, chat, web, app, social media etc.)

Regulations and compliancy

Protection of customer data and ensuring fair practices are highly important. Think of implementing data protection measures, conducting regular audits, and training operators to minimize potential risks.

The Cloud, what’s next?

The cloud is a hot topic but how should your organization deal with it? What is the best strategy and approach? And how can you implement a cloud environment?

Massive amounts of data 

Utilities organizations have to deal with thousands of documents every day. It is crucial to have clear, transparent and efficient processes in place to manage this content. 

AI (Artificial Intelligence)

How to deal with AI and decide what’s the best strategy for your organization. How can you benefit the most from it?

Our Success Story with TenneT

How we help TenneT with their Enterprise Content Management.

Our Solutions

AmeXio offers a range of solutions that help you manage content in a professional, compliant and efficient manner.  

Enterprise Content Management (ECM)

manage, store and organize information and documents within your organization in an efficient way. 

Asset Management

Balance short-term operational needs with long-term strategic goals, ensuring they remain resilient and effective in an ever-changing industry.

Cloud solutions

Seamlessly move to the cloud with expert guidance from strategic planning to implementation.

Customer Communication Management

We support the creation, multichannel distribution (online and offline), and archiving of documents.  

Self-Service solutions

Give your clients an easy-to-use portal for complete information, tasks and support whenever they need it.

Archiving solutions

Our experts are ready to assist you in your archiving strategy. From a safe environment to decommissioning.

Let’s talk!

We have over 20 years of experience in content management within the utilities sector and are very well aware of related processes, challenges and systems. We are proud to speak our customers’ language and to have the experience and expertise to bring your content and information management to the next level.