As a European trade insurance group present across the continent, Credendo Group is active in all trade credit insurance sectors, providing a range of products that cover risks worldwide. To streamline the evaluation process, AmeXio helped Credendo move from a paper to a digital administration.
Credendo is the official Belgian export credit agency. Its mission is to promote international trade relations, providing companies and banks with trade credit insurance against medium-term and long-term political and commercial risks worldwide. This business mainly relates to capital goods, contracted works, industrial projects, and services.
An important part of the insurance process is the evaluation of insurance requests, looking at the feasibility and determining the pricing. At Credendo the Underwriting & Account Management Department carries out this evaluation of these often sensitive and complex cases. From a commercial point of view, speed and accuracy of evaluation are of the utmost importance. During the process, information from multiple sources is assessed and consolidated. Credendo was looking for a digital solution that could provide an integral and transparent overview of the decision-making process.
Other parts of the insurer have a digital workflow, but this part of the organization was still largely working with a paper-based administration and locally stored files. This was not efficient for the people handling the cases; it also made it difficult for management to determine the department’s performance. It was time for a change, and AmeXio was called in to give them the digital case management solution they needed.