Continuity and control over OpenText environments: how the AmeXio Shared Service Center unburdens public sector organizations
For public sector organizations, information management is not an IT issue, but a continuity issue. Outages, performance problems, or unclear responsibilities directly impact primary processes, service delivery, and compliance.
The AmeXio Shared Service Center (SSC) delivers exactly that: high-quality, proactive, and cost-efficient support for OpenText ECM platforms, fully aligned with the requirements and responsibilities of public sector organizations.
Proactive services and 24/7 monitoring of your OpenText environment
The SSC combines deep specialist knowledge with a modern, largely automated way of working. Our monitoring solution, AMI (AmeXio Monitoring Insights), can be compared to a sniffing dog in the customer environment: it continuously explores the landscape and barks when something is wrong, allowing our engineers to intervene immediately when needed.
Thanks to this proactive approach, we prevent disruptions in critical government processes and structurally improve system availability, performance, and stability.
In addition, the SSC operates within a clear SLA framework, with well-defined roles, standardized processes, and transparent reporting. Public sector organizations can rely on fast and expert support, structural problem resolution, and a team of specialists who work every day to maintain a stable and secure digital environment.
More than support: expertise, stability, and collaboration
The SSC is not a traditional helpdesk, but a “Top of Stack” partner for IT managers and for functional and technical management teams. AmeXio supports organizations throughout the entire lifecycle of their OpenText platform, from strategy and optimization to implementation, onboarding, upgrades, and operations.
Thanks to our long-standing collaboration with OpenText, including strategic partnerships, joint roadmap sessions, and product development, we possess in-depth product knowledge that is directly available to our customers. More information about our OpenText partnership can be found on our website.
The SSC acts as an extension of internal IT teams. Through close collaboration with Service Delivery Managers, we ensure short communication lines, clear communication, and predictable services focused on long-term value and continuity. We actively think along with functional and technical management and IT managers, offering concrete solutions that simplify daily operations and streamline processes.
Security and compliance are central within the SSC. Our monitoring solution is particularly well suited for public sector organizations, where privacy, information security, and laws and regulations are paramount.
Innovative solutions for the public sector roadmap
Public sector organizations face the challenge of modernizing their document and process platforms and making them future-proof. AmeXio supports this roadmap with, among others:
myInsight – an application for interactive dashboards and reporting.
WebTop-to-Smart View Converter – an automated and secure modernization solution towards the latest OpenText interface, achieving a 40–60% reduction in project time.
With these solutions, we help public sector organizations maintain control over data, processes, and compliance requirements, while enabling controlled and well-managed innovation.
Moving forward together with the AmeXio Shared Service Center
For public sector organizations, certainty is essential. The SSC not only delivers continuity, but also predictability in services, clear responsibilities, and a partnership that goes beyond support. With our experience, proven processes, and close collaboration with OpenText, you are assured of a stable, secure, and future-proof environment.
